FAQs
Orders & Returns
Ordering at Edelweiss Collective is easy! From the product page, select the size of the item you would like and the quantity and click "Add to Cart". When you are finished shopping, click on the Shopping Bag button at the top of the page and follow the instructions to check out. If you would like additional assistance placing an order, please contact us at hello@edelweissco.com
All orders are processed within 1-3 business days (unless otherwise indicated on our shipping page in checkout). Standard delivery takes up to 5-7 business days after your order has been processed. Express delivery takes up to 2-3 business days after your order has been processed and is available for an additional charge.
Exchange-Only Policy
Love and care goes into every Edelweiss garment and item. If you are not completely satisfied with an item, we are happy to offer an exchange only within 30 days of purchase date. We do not provide refunds or returns for monetary reimbursement or credit.
Eligibility for Exchanges
To qualify for an exchange:
Non-Exchangeable Items
The following items are not eligible for exchange:
Exchange Process
Shipping Costs for Exchanges
Customers are responsible for return shipping costs associated with exchanges unless the item received was defective or incorrect. Shipping fees paid on the original order are non-refundable.
Love and care goes into every Edelweiss garment and item. If you are not completely satisfied with an item, we are happy to offer an exchange only within 30 days of purchase date. We do not provide refunds or returns for monetary reimbursement or credit.
Eligibility for Exchanges
To qualify for an exchange:
- The exchange request must be made within 30 days of the purchase date.
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags must be attached
Non-Exchangeable Items
The following items are not eligible for exchange:
- Final sale or clearance items
- Personalized or monogrammed items
- Items marked as non-exchangeable at the time of purchase
- Any item showing signs of use, wear, damage, or alteration
- All hair accessories, underwear and socks due to hygiene reasons
Exchange Process
- Contact us at hello@edelweissco.com within the exchange period.
- Provide your order number and the item you would like to exchange.
- Once approved, return the original item according to our instructions.
- Upon receipt and inspection, we will process an exchange for the same item in a different size, color, or variation, subject to availability; or store credit equal to the original purchase price, if a replacement item is unavailable.
Shipping Costs for Exchanges
Customers are responsible for return shipping costs associated with exchanges unless the item received was defective or incorrect. Shipping fees paid on the original order are non-refundable.
To make a return, please repackage your order and affix the label provided in the return email. Follow the instructions provided in the email. Please contact hello@edelweissco.com if you have any questions.
Unfortunately, we are unable to make any exchanges after our 30 day window.
Please email us at hello@edelweissco.com within 7 days of delivery and we’ll be happy to assist you.
If the item shows signs of wear, damage, or is missing tags, it will not be eligible for exchange and the item will not be returned to you.
Products that were gifted can be exchanged.
We cannot accept changes or cancellations on orders, view our Exchange Policy. Please contact us at hello@edelweissco.com with any questions.
Our collections sell out quickly! We recommend signing up for notifications on the product page and we will inform you via email if and when the item comes back in stock.
Shipping Methods & Delivery Timelines
Edelweiss Collective offers flat rate shipping & handling. Choose the service level that is right for you and pay one flat rate. Total delivery time includes the processing time until the order ships, plus the expected shipping time for your order. Business days are Monday–Friday, excluding holidays. Orders received after 12 noon MST will begin processing the next business day. Please note that Edelweiss Collective is not responsible for any charges upon delivery due to forwarding addresses. Unfortunately, once placed, orders cannot be edited.
Orders can be tracked directly on the courier website with your tracking number provided in your confirmation email. Please allow 24 business hours for tracking numbers to update on the courier’s website after orders ship.
Payment Methods
You can choose to pay with a Credit Card, Apple Pay, Google Pay, PayPal and Venmo.
Monogram & Personalization
Unfortunately, we do not offer exchanges on personalized products. Verify your monogram or personalization is correct before purchasing.
When selecting a style for your monogram, the order of initials varies according to the style. When the center letter is taller than the others, the order of initials is traditionally first/last/middle. For example, say your name is Laura Marie Clark, the monogram would be LCM. For styles where all letters are equal in size, the order of initials should be first/middle/last. In this case, the monogram would be LMC.
Gifts & Gift Cards
We do not currently offer gift cards. All orders are beautifully wrapped in complimentary tissue paper and shipped in fully recyclable packaging. Gift packaging is available for some items indicated on the product page.
Fit & Sizing
Please note the size guide relates to Edelweiss Collective clothing and is designed to fit the recommended body measurements. If your child is in between sizes we recommend sizing up. For any sizing questions, please contact hello@edelweissco.com
Yes! Your child can be baptized in the Edelweiss jumpsuit. They are designed to get wet. Our designs give the child an option of a unique and personal design. They can be worn in place of the LDS church-issued clothing.
Yes! The Edelweiss jumpsuit can be worn in place of the LDS church-issued clothing. The designs meet the clothing requirements, “a person who is being baptized wear white clothing that is not transparent when wet.” (See General Handbook 18.7.5, The Church of Jesus Christ of Latter-day Saints)
No. Each jumpsuit is fully-lined and opaque (not see-through) even when wet. We have taken special care to ensure that your child is comfortable. A camisole or bralette can be worn underneath if further confidence is desired.
Yes! Our fabrics and their fiber content has been specifically selected to allow for the item to be wet. The jumpsuit is easily machine washable after the baptism ordinance. Please follow the Care Instructions to ensure the sustainability of the item.
Yes! Please enjoy wearing your jumpsuit after your Baptism Day, if desired. It can be worn for other special occasions such as a wedding flower girl, to LDS church/primary or other events. If you are taking photographs prior to your baptism or event, the jumpsuit photographs beautifully.
Our clothing is designed in Utah and manufactured in China.
Customer Service
Our Customer Service Team is available at hello@edelweissco.com. Please contact us for any exchange requests or questions regarding our policies.